Refund policy

Returns and wine can get a bit hairy, so please read the below closely before completing your purchase.

There are several steps we take to ensure that your wines are as perfect as they can be:

• We store all our wines within a temperature-monitored, climate-controlled warehouse. This is to ensure that the wines are at their absolute best before they are dispatched.
• Caviar is kept safely frozen and thawed prior to your delivery so its delicate flavours are preserved.
• All cork-sealed wines carry a risk of cork taint which will affect the flavour profile. Most wines we stock are kept under Diam or crown seal to remove this risk.
• We handle each wine carefully when packing and physically inspect it before dispatch to ensure there is no damage to the integrity of the seal
• Wines are delivered using third-party couriers (external to SA) or handled personally by us, sent in postage-safe packaging so that there are no damages in transit

There are always exceptions where a wine may not quite live up to the expectations for various reasons. We are happy to discuss and work through any issues with your purchase by using our Contact Us page.  

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. As we cannot guarantee the storage of our shipped wine after you have received it, we cannot guarantee its storage conditions which influence the development of the wine. We therefore cannot offer any returns/refunds after 5 days of delivery of the wine. There are no refunds on caviar purchases.

Please note that once a wine has been opened, it cannot be accepted for any refund. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us using the Contact Us page.